The hotel offers amenities for your comfortable stay and unforgettable experiences
Lovely Views!
“Staying in room 522 with a terrace was a highlight as the stunning view of the pool and sea took my breath away.” view full review
Delicious Food!
“The breakfast buffet was one of the best I've experienced, with delicious, hot options that were replenished quickly.” view full review
Relaxing Pools!
“The two pools offered the perfect atmosphere, one lively and the other tranquil, making it easy to switch between relaxation and fun.” view full review
Comfortable Stay!
“The master suite was spacious, featuring a huge, comfortable bed that made for a truly restful night.” view full review
General
No smoking on site
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Billiard tables
Table tennis
Yoga class
Aerobics
Services
Paid shuttle service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Back massage
Full body massage
Make up services
Room features
Free Wi-Fi in rooms
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Avenida Kukulcan Km 11.5,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Avenida Kukulcan Km 11.5,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Mall
La Isla Shopping Village
700 m
CancunMexico
Avenida Kukulkan
1.6
km
Aquarium
Interactive Aquarium
780 m
Museum
Cancun Wax Museum
650 m
Night club
Coco Bongo
2.4
km
Beach
Playa Marlin
1.6
km
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
1.5
km
Museum
Museo Subacuatico de Arte
1.4
km
Shopping Area
Fashion Harbour
770 m
Mall
Luxury Avenue
1.7
km
Park
arte Garden
740 m
Mall
La Madonna
740 m
Blvd. Kukulcan Km 9
Cancun Convention Center
2.5
km
Mall
Kukulcan Plaza
1.7
km
Beach
Chac Mool Beach
1.6
km
Chetumal Km 36. 5
Water Park at The Grand
1.1
km
Night club
The City Nightclub
2.4
km
Shopping Area
Luxury Avenue Cancun
1.6
km
Blvd. Kukulcan 13
Marlin Beach
1.4
km
Night club
Palazzo
2.6
km
Beach
Playa Forum
2.4
km
Night club
Daddy'O
2.4
km
Beach
Mandala Beach Club
2.5
km
Night club
Mandala Nightclub
2.5
km
Punta Nizuc - Cancún 210
Playa Lagarto
2.4
km
Nearby
Punta Nizuc - Cancun 1835
Scorpion's Temple ruins
510 m
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
530 m
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
420 m
Shopping Area
Flamingo Mall
390 m
Blvd. Kukulcan
Parque Ventura Cancun
420 m
Restaurants
Restaurante Umami
50 m
Blvd Kukulkan KM 11. 5 Manzana 52 Zona Hotelera
Tacun Mexican Restaurant
230 m
Avenida Kukulkan
Bubba Gump Shrimp Co
550 m
Flamingo Mall Boulevard Kukulcán km 11.5
Wander
410 m
Blvd. Kukulcan K.m. 12.5 Inside Canopy By Hilton Cancun La Isla Hotel
Bamboo Brisas
440 m
km 18.7 Blvd Kukulcan Condominio Brisas
Los Gallos Restaurant
440 m
Blvd. Kukulcan Km. 18.5
Crown Club Lounge
440 m
Blvd. Kukulcan Km. 18.5
Moonlight Trattoria E Pizza
440 m
Blvd. Kukulcan Km 19. 5 Lote 50 Zona Hotelera
Hong Kong
420 m
Blvd Kukulkan Km 9
Bungee Bar
420 m
Blvd. Kukulcan
La Mesa del Pescador
420 m
Boulevard Kukulcan Km 13
La 3a Ronda Cancun
720 m
Blvd. Kukulcan
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
great location
varied dining
no elevator
transportation confusion
7.4/10
Very good
Rooms
6.8
Location
8.4
Service
7.9
Dining
7.4
Guest reviews
7.4/10
based on 10 reviews
4.5/5
based on 9195 reviews
8.0
8.0/10 based on 1052 reviews
#20 of 272 hotels in Cancun based on Tripadvisor
Leslie
United Kingdom,
March
2024
9.0/10
During our trip in Mexico where we stayed in 7 different hotels, we were accommodated at this lovely hotel with a beautiful ocean view, which was awesome. The service was amazing, friendly, professional, and polite, and everyone was very concerned for our happiness. The location is great, close to shops and services, with a short walk to shopping malls and restaurants. The dining experience was my favorite meal of the day, beyond expectations with a lot of varieties of cuisines. Overall, a wonderful stay with a few minor drawbacks.
Rooms
9.0
The rooms were lovely with a beautiful ocean view.
Service
9.0
The service was amazing; everyone was so friendly and even greeted us by name after a couple of days.
Location
9.0
The location is great, close to shops and services, with easy access to shopping malls and restaurants.
Dining
9.0
The dining experience was my favorite meal of the day, beyond expectations with a lot of varieties of cuisines.
Facilities
9.0
The facilities were top-notch and well-maintained.
William
United Kingdom,
February
2024
8.0/10
My stay at the hotel was like something from the movies with a lovely balcony offering a beautiful ocean view. However, the room wasn't ready for over 30 minutes. The service was top-notch with extremely friendly and helpful staff, notably Enrique and Eddy. The location was really convenient, close to shopping areas and the beach. The dining experience was decent, catering carefully to allergies. Overall, a great value for money option with a few minor inconveniences.
Rooms
8.0
The room was like something from the movies, with a lovely balcony offering a beautiful ocean view.
Service
9.0
The staff were really friendly and helpful, especially Eddy in the pool-bar, Jimmy the bellboy, and Paolo & Jhonatan who organized activities around the beach and pool.
Location
8.0
The location was really convenient, close to shopping areas and the beach.
Dining
7.0
The dining experience was decent, catering carefully to allergies.
Facilities
8.0
The facilities were well-maintained and added to the overall experience.
Jerry
United States,
February
2024
7.0/10
My stay at the hotel had its ups and downs. The front desk was helpful in providing information on room readiness.
Rooms
5.0
The rooms were not worth the money, but the ocean view was spectacular.
Service
7.0
The staff were friendly and sympathetic, but had some issues with transportation arrangements.
Location
8.0
The location was one of the best things about the hotel, with easy access to restaurants and a large mall.
Dining
7.0
The dining experience was pretty extensive and varied, but street-side rooms suffered from noise issues.
Facilities
8.0
The hotel offered car hire, dry cleaning, housekeeping, and laundry services.
great location
no elevator
Francis
United Kingdom,
December
2023
7.8/10
I was pleasantly surprised by the room upgrade to a beautiful one with a balcony overlooking the pool and ocean, all for a much lower price than big hotels. However, there was a noticeable sewage smell at times. The service was top-notch with a very friendly and accommodating staff who made us feel like part of their own family. The location was fabulous, directly on the beach with plenty of activities and dining options within walking distance. The dining experience had some shortcomings, with a lack of fresh vegetables and subpar coffee. Overall, a mixed but enjoyable stay with great value for money.
Rooms
8.0
The room was upgraded to a beautiful one with a balcony offering a view of the pool and ocean.
Service
9.0
The staff was exceptionally friendly and efficient, making our stay feel like a home away from home.
Location
9.0
The hotel's beachfront location was superb, with easy access to entertainment and dining options.
Dining
6.0
The dining experience had some drawbacks, such as a lack of fresh vegetables and poor coffee quality.
Facilities
7.0
The facilities met our needs, but there were minor issues with the dining options.
Frank
United Kingdom,
October
2023
7.0/10
The hotel room was spacious with views of the pool's bar cement roof, but not up to the expected standard given the price paid. The direct window access to the pool made it feel like a zoo-like experience. The service was mostly accommodating and efficient, although there were instances of rudeness and lack of explanation. The location was convenient and offered access to nearby attractions. The dining options were reported to be diverse and satisfactory, with some cold and uninspiring choices. Overall, a mixed experience with both positives and negatives highlighted throughout the stay.
Rooms
6.0
The room with a view of the pool's bar cement roof was spacious but fell short for the price paid.
Service
7.0
The service was a mix of attentive and friendly assistance, though there were occasional lapses in explanation and hospitality.
Location
8.0
The location was convenient and offered easy access to nearby amenities and attractions.
Dining
7.0
The dining experience offered diverse options, yet some dishes were cold and uninspiring.
Facilities
7.0
The facilities provided a mix of amenities, catering to various needs during the stay.
Shirley
United Kingdom,
October
2023
7.6/10
The hotel had a great location right in front of the beach and not too crowded, perfect for exploring the area. The rooms, except ours, were not very pleasant due to a strong humidity smell, but thankfully our room was fine. The service was friendly, especially Eddy who was the best, but some other staff seemed a bit shifty. The dining options were awesome with a wide variety of delicious dishes, although long lines in the morning could be improved. The facilities were well-equipped and the price was reasonable for what was offered.
Rooms
6.0
Our room was not very pleasant due to a strong humidity smell, but thankfully the others were fine.
Service
7.0
The service was friendly, especially Eddy who stood out as the best. However, some other staff members seemed a bit shifty.
Location
9.0
The location was lovely, right in front of the beach and within walking distance of shopping districts.
Dining
8.0
The dining experience was varied and delicious, with yummy main dishes, although long lines in the morning could be improved.
Facilities
8.0
The facilities were well-equipped and provided everything we needed during our stay.
beach view
humidity smell
Brian
United States,
September
2023
7.2/10
My stay at the hotel had its ups and downs. The rooms were adequate but lacked natural light and the night traffic noise was bothersome. On the bright side, the service was a mix of cheerful and indifferent interactions. The location was convenient, close to downtown, and with a friendly bartender. The dining experience was hit-or-miss with limited options, but the breakfast was outstanding. Overall, a decent stay with some room for improvement.
Rooms
5.0
The room I had felt more like a prison cell with small windows offering limited views of the sky.
Service
7.0
The service was a mix of cheerful and indifferent interactions.
Location
8.0
The location was convenient, just 5 minutes away from downtown, and the bartender Eddy was friendly.
Dining
9.0
The dining experience had limited options, but the breakfast was spectacular.
Facilities
The facilities were average, nothing exceptional to highlight.
Stewart
United Kingdom,
June
2023
7.0/10
I had a love-hate relationship with this hotel. On the one hand, my room only had one balcony with a stunning sea view, but it was very noisy due to the late-night music, giving me flashbacks of Alberto's hurricane rainfall. The service was a mix too, with some telling me it's too crowded for my requests, while others were amazing, friendly, and very concerned about my happiness. The location was maintained well, offering a great view of the beach, shops nearby, and seamless connections to local attractions. The dining was hit or miss - some really delicious meals, but street-side rooms suffered from noise. The facilities were generally good.
Rooms
6.0
The room had only one balcony with a sea view, but it was noisy due to late-night music.
Service
7.0
The service was a mixed bag, with some staff members being amazing and friendly, while others were not very accommodating.
Location
8.0
The location was well maintained with views of the beach and close proximity to shops and services.
Dining
7.0
The dining experience had its ups and downs, with some really delicious meals, but street-side rooms suffered from noise.
Facilities
7.0
The facilities were satisfactory, offering the basic amenities for a comfortable stay.
Henry
United States,
June
2023
8.2/10
I had a wonderful time at this hotel! The location is perfect, right by the beach and close to great shops and restaurants. The rooms were cozy and clean, and the staff went above and beyond to make our stay enjoyable. However, the dining options could use a bit more variety. The pool area was fantastic, though. The value for money was good overall, but there were some additional charges for Wi-Fi.
Rooms
8.0
Our room, situated above the pool and the bar, was just what we needed. Being on the top floor provided a beautiful view. The only downside was the noise under the door.
Service
9.0
The hotel staff, especially Eduardo, Joel, Jose, Jorge, Eddy the bartender, and Efrain the bellman, were extremely friendly and helpful. They made us feel like VIPs in their deluxe room. The only small hiccup was overhearing some negative remarks in Spanish about us.
Location
9.0
The hotel's location is top-notch, right in front of the beach and a short walk to La Isla Mall with plenty of shops and restaurants. The entertainment staff kept things lively, and accessing local attractions was a breeze. Just watch out for the slippery stairs with no handrails.
Dining
7.0
The dining options were nice, with a variety to choose from. We eventually found something to enjoy, but more selection would have been better.
Facilities
8.0
The hotel facilities were great, offering everything we needed for a pleasant stay. However, a few random charges bumped up the final bill more than anticipated.
Marcan Beach Hotel
Alvormar Apartamentos Turisticos
Hotel Cilicia
Sofitel Paris Arc De Triomphe
Gora Kadan
Ibis Cornella
Grand Hotel Sitea
Nh Bangkok Asoke
Quality Hotel 33
Tryp By Wyndham Koeln City Centre
Stafford South Hatherton Hotel
Hotel Pod Wawelem